Wednesday, December 28, 2016

Queensland Fail Forces Facebook to Consider 0 Star Ratings

QR - not rated highly!
Facebook has a 5 star rating system, which goes from 1 to 5 stars. Queensland Rail's (QR) rating on its Facebook page is currently in terminal freefall due to:

  • Unreliable train service post opening of Redcliffe Peninsula Line due to lack of drivers and trains.
  • 100+ axed services in Interim Timetable Mk1.
  • 400+ axed services, and Friday confusion-fest in Interim Timetable Mk2.
  • Completely axing the Rosewood Line at weekends. 
  • The 8th December system meltdown.
  • The complete stuff up that was the Xmas Day timetable, with 235 cancellations. 
  • Reducing peak and daytime off-peak services by around 50% in the Summer School Holiday Timetable.
  • Charging peak fares for off-peak level of service in above mentioned timetable.
  • Cancelled trains due to "operational issues" left, right, and centre.   
  • Abysmal customer information during all of the above. 
BrizCommuter has heard from uninformed sources, that Facebook's rating system is unable to handle a rating of 1.0 star, which is where QR is rapidly heading. A rating of 1.0 could cause mass server failures, and thus prevent users from around the world know that their friends and family have changed their status for the 20th time that day. Only QR staff logging on, and giving themselves a 5 star rating is currently preventing this major world catastrophe. 

Thus, due to QR's massive un-popularity, it is rumoured that the social network will implement a 0 star rating, just for QR. Software engineers are already concerned that even a 0 star rating may not be enough to handle ratings for "the developed world's worst train operator", and that Facebook may have to implement a negative rating system if full services are not restored by 23rd January 2017.  

Tuesday, December 27, 2016

QR's Rail Fail - More Pain to Come?

QR's service - going down the drain!
BrizCommuter is happy to be escaping Brisbane during most of January, to avoid the mediocrity that is Queensland Rail's (QR) School Holiday Interim Timetable, that's "SHIT" for short. Incidentally, BrizCommuter will be in Wellington, NZ - a city with 10% of the population of Brisbane, yet running a more frequent train timetable in January! So what is in store for commuters in January 2017?

New Year's Eve/Day

With extra trains services being scheduled, rail pundits are concerned that New Year's Eve services will be a mess, possibly on the scale of QR's Christmas Day failure. With infrequent overnight services, a cancelled train will result in quite a few pissed, and pissed off commuters. As New Year's Day falls on a Sunday, a day when QR traditionally run out of drivers, BrizCommuter is expecting News Year's Day to be worse affected than New Year's Eve. BrizCommuter's advice for New Year's Day travel - drive instead if you can. 

School Holiday Period

QR's SHIT timetable will reduce peak services by up to 50 to 60% on some train lines. With only a 22% reduction is travellers during this period, it doesn't take even prep class school kid to work out that this is likely to result in overcrowding on some trains services. Sadly, Transport Minister Stirling Hinchliffe probably believes in QR's laughable spin of only 11% service reduction. Passengers may be unable to board some train services. Even on the least affected train services, passengers expecting a seat during a supposedly "quiet" period may have to stand for some distance. It seems that QR do not recognised that the majority of commuters actually still need to get work in January, and have massively under-estimated the required service delivery!

TransLink seem to be persisting on charging a peak fare for the equivalent of an off-peak service during the SHIT timetable. This fraudulent lack of respect towards the travelling public will put quite a few commuter's noses out of joint. 

Inner suburban off-peak services have also been cut back from every 15 minutes to every 30 minutes (a 50% cut-back) in QR's SHIT timetable. This will be a big pain for shift workers. It will also be an annoyance for families on leisure travel doing the school holidays e.g. families going to and from South Bank, shopping in the CBD, or the Brisbane's various museums. Aside from the car parking operators, the SHIT timetable may loose some trade for CBD businesses. Time to get some shares in UBER! 

After the School Holiday Period

Due to terrible transparency from both the Palaszczuk government, and QR, it is still unknown what will happen after the School Holiday Period, from 23rd January. Commuters are expecting that the "normal" 4th October 2016 timetables would be fully restored. In fact, many commuters have expectations of improvements to the 4th October 2016 timetables, such as extending Cleveland pm peak expresses. Given the ongoing delays to the New Generation Rollingstock (NGR) trains entering passengers service, and the number of trained drivers not increasing significantly until late 2017, these expected improvements are sadly unlikely. 

BrizCommuter is very concerned that commuters will still be faced with a cut back Interim Timetable (or unreliable "full service") after the school holiday period. If this is the case, expect severe overcrowding and full trains on some services (notably Shorncliffe/Inner Northern Line, Ferny Grove, and Cleveland Line) when the schools are back, with the situation getting even worse when the universities re-start in late February/early-March - the busiest time of the year for public transport. If QR's service cuts persist, also expect increased road congestion due to commuters continuing to avoid public transport. Whilst the background of this disaster was caused by the LNP Newman government, if services are not fully restored by late-January, then the ALP Palaszczuk government can be expected to pay the price at the voting booth. This is of course rather unfortunate, as the LNP opposition seem to have zero public transport policies. Which ever way, SE Queensland commuters will continue to be screwed for years to come due to successive incompetent governments. 

Saturday, December 24, 2016

Stop Press: QR is the Christmas Grinch

QR is The Grinch!
SE Queensland commuters have already had enough due to the 400+ axed services in the Interim Timetable Mk2, the forthcoming SHIT timetable, as well as last minute cancellations due to "operational reasons" lack of drivers, late trains, and abysmal customer service. On Christmas Eve, Brisbane's lacklustre rail operator Queensland Rail (QR) cancelled the entire Doomben Line service. For Christmas Day, QR really will be "The Grinch That Stole Christmas", as it has cancelled more than 150 train services - that's nearly 1/5 of all train services!

This announcement, was only made late on Christmas Eve, and thus most potential passengers will be completely unaware of the changes until they turn up for a non-existent train service. The changes will also be not be made to the TransLink journey planner. Whilst few people use public transport on Christmas Day, those who do rely on it to get to work or family gatherings, tend to have no other transport option. Some of the resulting gaps between train services will be up to 120 minutes (2 hours). There are even gaps of up to 90 minutes on the Airport Line that will quite likely result in passengers missing their flights. 

Whilst a last minute decision has been made to allow free travel on QR services on Christmas Day, this does not make up the massive disruption to travel for affected passengers. There has been mention of QR organising taxis for affected passengers, but this isn't much help when most stations will be un-staffed, and thus no staff to organise and pay for the taxi. 

Words can't describe how bad the public transport situation is in Brisbane at the moment! Just within a few hours of the announcement, there has been a huge backlash on QR's social media. How on earth blundering Transport Minister Stirling Hinchliffe is remaining in his job is a mystery to most commuters? 

TransLink's list of affected services:

Update 25/12/16 5pm

The 150 cancelled services turned into 235 cancelled services, nearly 1/3 of all scheduled trains. The Shorncliffe Line service was completely axed from 1pm, which amusingly serves the electorate (Sandgate) of a certain Mr Hinchliffe. Going by social media commentary, QR's Xmas cancellations have ruined Christmas for many families, as well as locals and tourists trying to get to and from Brisbane Airport.

It is thought that this failure was due to a mixture of an over-ambitious Xmas Day timetable (half-hourly instead of the usual hourly), and lack of drivers able to work the Sunday shift (due to driver reaching max number of days working in a row, or QR relating on drivers having to volunteer to work some Xmas day shifts). Yet again, piss poor forward planning.

Just to rub it in, Sydney and Melbourne successfully ran trains to a high frequency Sunday timetable today with services generally every 10 to 30 minutes, compared to between 60 minutes to none at all in backwards Brisbane. 

Thursday, December 15, 2016

QR's Unhappy New Year Timetable

QR axe even more train services!
Last Updated 28/12/2016

It has just been announced (on Thursday 15th December 2016) by the Palaszczuk government that SE Queensland's new fare structure will be introduced earlier than expected on Monday 19th December. Uh, oh, that means something else must be getting worse...

Due to Queensland Rail's (QR) ongoing lack of driver and train issues, SE Queensland and Brisbane commuters have been suffering from timetable cuts in the Interim timetable Mk1 and Mk2, frequent last minute cancellations, appalling customer information, and overcrowded train services. Many commuters have given up, and gone back to driving (including BrizCommuter on weekends). Now even more misery will be inflicted over the school summer holidays, with even more train service cuts. So what is the deal with QR's School Summer Holiday timetables?
  • QR's School Summer Holiday timetable will be introduced on Wed 28th December, and will run until Sunday 22nd January.
  • The government spin is that 11% of services will be reduced axed, as patronage is typically 22% less during this period.
  • The new timetable was only available on the journey planner from Wednesday 21st December, providing only one week notice to commuters to re-plan their journey. .pdf timetables are delayed further. 
  • The journey planner timetable is riddled with mistakes - unless the Caboolture Line really does have a 60 minute am peak gap! 
  • Peak will operate every 15 minutes during peak times on the Caboolture, Shorncliffe, Ferny Grove, Redcliffe Peninsula, Beenleigh, Gold Coast, Cleveland, Ipswich and Springfield lines - this is a disgraceful 50 to 60% cut in peak services on most train lines! 
  • Many peak period express services have been axed, resulting in slower journeys. 
  • Sunshine Coast, Rosewood and Doomben trains claimed to operate every 30 minutes during peak times - however there is a 60 minute early am peak gap on the Sunshine Coast Line. 
  • No changes to Airtrain services during this period.
  • Daytime 15 minute off-peak services have been cut back to every 30 minutes on the Ferny Grove, Beenleigh, and Cleveland Lines - 50% cut in daytime off-peak services. This is unacceptable due to the relative popularity off-peak travel in the holiday period. 
  • Given the current high frequency of last minute cancellations due to "operational issues", cuts to both peak and off-peak services is very concerning. If cancellations occur on top of a reduced frequency, passengers could be waiting on platforms for a very long time! 
BrizCommuter thinks that it is unacceptable to cut peak services by up to 60%, and off-peak services by up to 50%, when the expected patronage decrease is only 22%. Irrespective of the early introduction of the new fare structure, it is also unacceptable for TransLink to charge peak period fares for this infrequent peak service - it is almost verging on fraudulent!

Commuters have also still not been informed of when all services on the October timetable will be fully re-instated, or when improvements to the currently sub-optimal peak services will be improved by additional train crew and the belated introduction of the New Generation Rollingstock (NGR) trains. Brisbane commuters have a good reason to have a very Unhappy New Year!

By the way, the acronym for School Holiday Interim Timetable is of course "SHIT"!

TransLink webpage:

Thursday, December 8, 2016

Yet Another QR Meltdown

Queensland Rail's (QR) reputation went from bad to worse on Thursday 8th December 2016. A broken down ageing EMU train at Trinder Park, a maintenance "accident" at Yeerongpilly, and a power failure near South Bank caused chaos for the morning peak, with delays and cancellations on most train lines. The delays continued well into the afternoon, as QR's operations took hours to recover from delays. Delays to hospital clinics are surgery were reported due to so many staff being late to work. Whilst all rail networks have bad days, the following can be learnt from this meltdown:

  • QR's lack of drivers reduced system resilience and the ability to recover from delays.
  • QR's lack of trains reduced system resilience and the ability to recover from delays. 
  • The lack of Cross River Rail (which was originally intended to open in 2016) reduces system resilience - Cross River Rail would add 50% more tracks through the CBD. 
  • QR and TransLink's information provided to customers during delays continues to be appalling. 
  • The delay in New Generation Rollingstock means the geriatric EMU trains are remaining in service. 
The policy failure of successive state and federal governments from both sides of politics has resulted in Brisbane having a train network that can meltdown to chaos far too easily. You can tell when the current state government is in political trouble, as a rare (for Brisbane) refund for morning train commuters was announced in during the afternoon.

Monday, December 5, 2016

QR's Next Big Fail - NGR Guard Position

QR's NGR train - where's the guard?
Since electric trains have been running in Brisbane (in 1979, exactly 100 years after the Germans had electric trains), the guard's location has been placed in the middle of a 6-car train (usually the front cab of the 4th car), or the back of a 3-car train. This means that the guard is always positioned where disabled passengers, or those seeking assistance with boarding/alighting wait for assistance. Some platforms have also been raised in the middle, so as to assist with wheelchairs and prams getting on and off the train.

Queensland Rail's (QR) New Generation Rollingstock (NGR) trains will all be 6-cars long. It is rumoured that the LNP Newman government made no provision for guards on the NGR trains, despite eliminating guards within such a short time frame being completely unrealistic. QR have since scrambled to modify the trains design to allow for guards, however this will result in the guard being located at the back of the 6-car train, not the middle.

Disabled waiting location - 70m from guard location!
This obviously poses a serious issue. The guard will be at the back of the train, and the passengers needing assistance will be in the middle of train, more than 70m away. Now this is one of those issues you would have thought would be have been sorted by now. However due to usual lack of transparency, commuters (as well as taxpayers and voters) are completely unaware of the solution, if there is one. Brisbane's useless media have also failed to pick up on this looming crisis. What could be options be:
  • Guards able to operate the doors from any location on the train (as on some UK trains) - but does the train have technical provision for this? 
  • Station staff to assist disabled passengers - but staffing is inconsistent between stations, or will extra station staff be required at extra cost?
  • Additional customer service staff in the middle of NGR trains - also with extra staffing costs?  
At a time when many rail operators are eliminating guards to improve efficiency, it seems that QR may have to increase the number of guards or customer service staff to fix this design issue. Has anyone informed our "head in sand" Transport Minister Mr Hinchliffe yet?

Thursday, December 1, 2016

QR's Summer of Misery Continues

"Brisbane Commuter" by Edvard Munch
If you had read some press articles recently, a non-rail commuter could think that Queensland Rail's (QR) recent catastrophe is in the past tense. Sadly, it is far from over. Whilst the press have been more quiet about it, this is the ongoing situation:
  • Not enough drivers to run the October 2016 Timetables, after the Redcliffe Peninsula Line opened. 
  • Not enough trains since January 2014 resulting in overcrowded 3-car services, and sub-optimal peak services. 
  • One and a half year (and counting) delays to QR's New Generation Rollingstock (NGR) trains entering service.
  • Serious operation issues looming with NGR trains due to guard being located at the back of the 6-car train, 3-cars away from the disabled access location. 
  • Interim Timetable Mk2 is in action until "the New Year" with nearly 400 train services now cut. 
  • Peak and off-peak service gaps of up to 30 to 60 minutes between trains, causing considerably lengthened commutes and passenger frustration. 
  • Different timetables on Fridays, causing mass confusion.
  • Inconsistent service frequencies throughout the day causing further confusion, especially to shift workers. 
  • Multiple mistakes in the timetables and TransLink's journey planner. 
  • Poor track layout at Kippa-Ring delaying arriving trains. 
  • Rosewood Line "secretly" axed on weekends. 
  • 77% service reduction for Nundah and Toombul in the am peak. 
  • Reports of overcrowded services on most lines. 
  • Despite promises from Transport Minister Stirling Hinchliffe that there would be no more cancellations due to lack of drivers, we have multiple daily cancellations due to "operational reasons".
  • Despite promises from the aforementioned Transport Minister that reliability would improve, network reliability appears to be getting worse (in fact 80% of BrizCommuter's pm peak commuters were delayed last week, the figure is usually 0%). 
  • Reports (including from RACQ) that many rail commuters have "given up", and have gone back to driving, resulting in an increase in road congestion. 
  • News that QR have been hiding documents, QR senior managers have received quite substantial bonuses during the crisis, and QR allegedly spending more tax payers money on spin doctors. 
  • No financial compensation provided for affected commuters (unlike in the UK).
So how is the future looking?
  • No information provided to commuters when the October 2016 timetable will be re-instated in it's entirety. 
  • No information provided to commuters when additional drivers and NGR trains will allow for improved peak services (such as the urgently required later running of Cleveland Line pm peak expresses).
  • Grave concerns that lack of trains, drivers, and tracks/infrastructure, may result in sub-optimal and unreliable Commonwealth Games train services. 
  • No information on how QR will manage the NGR guard location issue.
  • No information on how QR will get trains to arrive at Kippa-Ring on time.
  • High likelihood of further service cuts on working days around Xmas and New Year. 
With just 10 weeks until the busiest part of the year for rail patronage (and thus potential overcrowding), the lack of information and transparency about when the situation will improve is disturbing. Policy failure of successive state and federal governments, as well as Brisbane City Council has resulted in Brisbane's public transport system continuing to be a shambles. Can anyone hear commuters scream?

Thursday, November 24, 2016

Queens Wharf Bus Changes - Opportunity Lost

Due to the closure of William Street for the construction of Brisbane's new Queens Wharf Casino  complex, there have been many changes to Brisbane's bus routes through the CBD. These are listed on TransLink's website here. Some buses have also been re-timed to take into account changing road conditions (i.e. different journey times). The latter is not much of a surprise as some timings were almost impossible even if driving a Ferrari through red lights (Brookside to Enoggera in 4 minutes anyone?)

Unfortunately, the changes do not go far enough. So what is wrong with the changes, or lack of them?
  • More bus congestion through Cultural Centre and Victoria Bridge - Brisbane's infamous bus jam will only get longer as yet more hourly bus services that should go nowhere near the CBD have been re-routed through the Inner SE Busway. 
  • Multiple routes along the same corridors - these still exist with up to 8 different bus routes (instead of 1 or 2 at the most), with minor route and stopping variations all travelling along the same transport corridors. This causes inefficiency, confusion, and longer effective waits for buses. 
  • Multiple CBD bus stops - despite changes to CBD bus stops, there is still the bizarre mix of different routes to the same destination, departing from different locations in the CBD. Again, this causes confusion, inefficiency, and decreases effective service frequencies.
Bus flavoured Jam
What should have been done is a large scale re-design of Brisbane's bus network, as follows:
  • Turn the Victoria Bridge into a Green Bridge (bus, cycle, and pedestrian only) to decrease bus congestion. 
  • Consolidate bus routes along the same transport corridor to a maximum of just 2 routes (all stops and express). 
  • Infrequent "welfare" bus services to terminate outside of the CBD and connect with high frequency bus services or train services. 
  • Consolidate CBD stop locations so that all bus services along a particular transport corridor depart from the same stops. 
  • Re-use resources to add high frequency bus routes to public transport black holes such as Centenary Suburbs and Old Northern Road corridor. 
The changes that have been made by Brisbane City Council and their bus subsidiary Brisbane Transport are (as we have come to expect) half-arsed, resulting in Brisbane continuing to have Australia's most inefficient and confusing bus network. 

BrizCommuter is also concerned that re-timed bus routes will result in more buses running early during the off-peak, passing through bus stops before the passengers have arrived at the bus stop. This is already a chronic issue on the inbound Northern Busway. 

Monday, November 21, 2016

Will QR be ready for the Commonwealth Games?

Carrara Stadium - not on a train line
Brisbane's rail network, run by Queensland Rail (QR) is currently a huge mess. Since the opening of the Redcliffe Peninsula Line in early October 2016 with insufficient trains and drivers, commuters have suffered (and are continuing to suffer) from axed train services in the Interim Timetable, as well as "random" train cancellations due to "operational reasons". The situation is so bad, that BrizCommuter is aware of many commuters who have given up using trains and have gone back to driving to work.

Between the 4th and 15th April 2018, the Gold Coast will be hosting the Commonwealth Games. At the time of writing, this is just 17 months away. BrizCommuter is very concerned that QR will not be ready for the Commonwealth Games and existing commuters will continue to suffer. The reasons why are outlined below.

Service expectations

On QR's project page for the Coomera to Helensvale duplication, it is mentioned that the Gold Coast Line will run 8 trains per hour (tph) in both directions during the Commonwealth Games. That is a train on average every 7.5 minutes in each direction.

Lack of infrastructure

To run the above mentioned bi-directional 8tph service runs into a few issues due to lacking track infrastructure on the Gold Coast/Beenleigh Line corridor. There are only 3 tracks between Park Road and Kuraby, and only 2 tracks between Kuraby and Varsity Lakes (with a 3rd track at Bethania). This allows an 8tph service in one direction with express Gold Coast trains able to overtake slower all stations Beenleigh Line trains. But in the other direction, the Gold Coast trains are unable to overtaken the Beenleigh Line trains as they have use the same track.

To achieve the 8tph, then in one direction, Beenleigh Line trains can simply be extended to/from Varsity Lakes or Robina. Trains will alternate between express and all stations services. But in the other direction, the lack of overtaking provision will mean that the 8tph service will only be achievable by slowing down the train services, or by removing all of the slower Beenleigh Line services. Quite how this will be achieved will be unknown, but it will upset some commuters. The required timetable changes and/or system reliability may also have knock on effects on other lines during the Commonwealth Games.

A sub-optimal track layout at Varsity Lakes may also make turning back of the 8tph service unreliable and prone to delays.

BrizCommuter's twin brother asked QR's project team how this services was to be achieved, and didn't received a response.

Lack of trains

The have been insufficient trains available to run an optimal timetable since January 2014, resulting in overcrowded 3-car services in the peak. The delays to the New Generation Rollingstock (NGR) program have added to this commuter pain, with the first NGR trains not expected to be in passenger service until early 2017. This is disappointing as QR told commuters in January 2014, that the NGR would be introduced in late 2015. BrizCommuter has already worked out that insufficient NGR trains have been ordered to cover both replacement of the geriatric EMU trains, and provide an "optimal" peak train service on all lines.

To run the Commonwealth Game's 8tph train service, then approximately 8 of these extra 6-car NGR trains will be required for this service. This means that during the Commonwealth Games, either:

  • Trains lines other than the Gold Coast and Beenleigh Lines will have to experience a reduced train service (as is occurring at the moment with the Interim Timetables). This could impact passengers travelling on other train lines to connect with the extra Gold Coast Line services. 
  • To avoid cuts during the Commonwealth Games, QR will not improve train services on lines other than the Gold Coast and Beenleigh Lines until after the Commonwealth Games has finished. Thus for example, urgently required enhancements to the Cleveland Line pm peak service (extend express service later) and Ferny Grove Line pm peak service (fill in the gaps) may be delayed.    
Both options are bad news for regular commuters.

Lack of train crew

It takes at least 12 months to train drivers (excluding recruitment phase). With the Commonwealth Games only 17 months away, that does not allow for much time to train up sufficient drivers to run both the "normal" train service (which is currently "sub-normal"), and run the "enhanced" Commonwealth Games train service. The lack of driver trainers also limits how many extra drivers can be trained. The effect on commuters is likely to be similar to the lack of train issues highlighted above.


Unless a miracle happens, then commuters should be very afraid that up to and during the Commonwealth Games, they may experience a sub-optimal train service from QR. The lack of accountability and transparency from QR and successive Queensland Governments only fuels BrizCommuter's concerns. Yet again, the policy failures of three successive Queensland Governments (from both sides of politics) is likely to result in yet another rail fail in April 2018.

Additionally, as the main stadium in Carrara is not directly on a train line (which is bizarre for most major sporting events), passengers using public transport to/from Brisbane will have to suffer slow and time consuming bus transfers to get to and from the trains. This will not show SE Queensland in good light.

Friday, November 11, 2016

Stop Press: QR axe Rosewood Line weekend services

Last Updated Sat 12th Nov 2016 8:30pm

Only a week after commuters were recently told that Queensland Rail's (QR) Interim Timetable Mk2 would result in "no more cancellations due to lack of drivers", guess what has happened? You guessed it, more cancellations due to lack of drivers. This time, the entire Rosewood Line train service has been completely axed on the weekends indefinitely. Now it might not be the busiest or most frequent of lines, but the axing of yet more train services with less than a days notice is totally unacceptable. Buses have replaced trains, leaving up to 15 minutes earlier than the trains. This means that anyone turning up just before the train is due will have very very long wait. The replacement buses have also been reportedly not able to accept passengers in wheelchairs - what a disgrace!

Another "secret" unadvertised change occurred on 10th Nov, where all weekend Northgate to CBD trains have been axed, replaced by slowed down Caboolture Line trains serving "Inner North" station. This will confuse Inner North weekend commuters, who are probably completely unaware of the changes.

Just to add to the pain, the lack of trains issue has resulted in multiple Gympie North train services being replaced by buses, and the Doomben Line experienced a 90 minute gap in am peak services this Friday (11/11/2016). Things are only getting worse, and SE Queensland commuters are reportedly giving up on using public transport in droves.

BrizCommuter thinks that it is time for the transport minister Stirling Hinchliffe (pictured) to also be "cancelled", and also time to again question whether a more competent private company could run QR much better. The worsening train woes are likely to cause the Palaszczuk government to be annihilated at the next election - Queensland voters do not taken fools gladly.

Wednesday, November 9, 2016

QR's Nundah Blunder

Nundah - 77% reduction in am peak train service
Last Updated Sat 12th Nov 2016 6:30am

Aside from passengers using the Redcliffe Peninsula Line, the vast majority of commuters have only seen service cuts in the last month due to Queensland Rail's lack of drivers and trains. Those who have suffered most are commuters at Nundah and Toombul. So what has gone wrong for commuters from these stations?
  • Until 4th Oct 2016, Nundah and Toombul received 22 trains per hour (tph) in the am peak (trains departing Nundah during hour from 07:10am) as these stations were served by most Caboolture/Petrie and Shorncliffe Line services. Off-peak services were every 15 minutes. 
  • From 4th Oct 2016, Nundah and Toombul were timetabled 8tph in the same am peak period. This was to allow Caboolture and Redcliffe Peninsula Lines to run express through "Inner North" stations, speeding up journey times for 10,000+ commuters using these lines. Whilst a 64% reduction, a train every 7.5mins was still deemed quite reasonable. 
  • Unfortunately since 4th October, the cancellations and overcrowded 3-cars services significantly impacted these services resulting in much longer than expected peak (15 minutes) and off-peak (30 minutes) waits between trains, and passengers reportedly being unable to board some overcrowded peak services. 
  • Timetable information was also confusing with the peak Northgate starting/terminating services missing from the 4th Oct Shorncliffe Line timetable, and initially being shown under the Caboolture Line on the journey planner timetable. They eventually showed up on the belated Inner North timetable. 
  • A handful of commuters from these stations having to change to/from Caboolture/Redcliffe Peninsula services have also been rather politically vocal about longer journey times. 
  • The extra Northgate services were also pushing track capacity through the CBD, at 22tph, often causing minor (but still annoying) delays to Ferny Grove, Shorncliffe, Airport, and Doomben Line services. 
  • The Interim Timetable Mk2 shows only 5tph in the am peak during the same period as mentioned above. This is a whopping 77% reduction in service. In addition to this massive cut in services, some of these remaining trains are overcrowded 3-car units. 
  • Weekend Northgate to CBD trains were secretly axed on 10th Nov 2016, replaced by Caboolture Line trains that now call at all Inner North stations. Given the lack of information, many weekend Inner North commuters will be completely unaware of this change. 
There is little question that Nundah and Toombul commuters have a very good reason to be annoyed with QR, and the successive incompetent governments that caused the current crisis. Given the amount of apartment development in Nundah, this is an unacceptable situation that is only going to add to road congestion as commuters give up on rail. It will be interested to see what happens to train services for these stations when things eventually return back to "normal" (which BrizCommuter pessimistically predicts sometime in late 2018).

Friday, November 4, 2016

QR's Interim Timetable Mk2 - Summer of Misery

QR's Interim Timetables - A Sinking Ship! 
Last Updated 6am 5/11/16

BrizCommuter's most recent blog post was an analysis of Queensland Rail's (QR) lack of driver (and lack of train) induced meltdown since the opening of the Redcliffe Peninsula Line in early October 2016. BrizCommuter also reviewed the first iteration of QR's Interim Timetable. The Interim Timetable (which is really a list of axed train services) has not worked as well as expected by QR, resulting in additional train services being cancelled, often at short notice. For the last two Fridays over 100 train services have been cancelled, considerably more than the 50 expected according to the Interim Timetable. Whilst the Interim Timetable has allowed for improved system reliability (which isn't difficult when running less trains), it has also resulted in excessive gaps between some train services, and also overcrowding on trains running after the cancelled service (in some cases 3-car units). The constant changes have driven many shift workers back to driving to/from work. Commuters from Nundah and Toombul have been hardest hit. When combined with the October timetable changes, these stations have seen a reduction in peak train services of up to 73%, and reduction in daytime off-peak services of up to 66%. Commuters have also been left frustrated due to the different timetables for Mon-Thu and Friday. Cue the Interim Timetable Mk2, due to be introduced from Monday 7th November, with 333 cancelled services.

The Interim Timetable Mk2 is expected to operate until the New Year, with no end date officially announced. In typical half-arsed Queenslander style, TransLink initially failed to publish the printable .pdf version of the Interim Timetable Mk2 [edit 5/11/16: now available online]. A list of which services have been axed from the original timetable is also missing. Until the .pdf timetables were published, the only way to see the timetables was via TransLink's journey planner timetable, which only shows 4 or 5 services at a time and is thus barely useable. Absolutely hopeless!
Barely useable timetable (and train service) - spot the mistake
This lack of timetable transparency will only annoy commuters further. BrizCommuter attempted to make some headway by trolling through the journey planner, before giving up [edit 5/11/16: more information added since .pdf timetables published]:
  • Interim Timetable Mk2 fairly similar to the Interim Timetable Mk1, with most of the cancelled peak services remaining cancelled.
  • Different timetables for Mon-Thu and Friday which will continue to cause mass confusion. 
  • Friday's Ferny Grove Line am peak service has been savaged, with two full 3-car services completely removed, potentially resulting in overcrowded on following services. 
  • PM peak Cleveland Line express service now finishes even earlier. 
  • Excessive gaps between peak services - 22 minute am peak service gap on inner Beenleigh Line, 30 minute am peak service gap on the outer Cleveland Line Monday to Friday, 30 minute pm peak service gap on the inner Cleveland Line on Fridays, 24 minute pm peak service gap on the Ipswich Line (at different times of course on Fridays). 
  • Disgusting outbound 60 minute off-peak service gap to Northgate, and 90 minute off-peak service gap to Shorncliffe - surely this is a mistake??? 
  • Bizarre 7:58 Doomben to Eagle Junction train on Fridays - where does it go after Eagle Junction?
  • Seemingly random gaps in early morning, daytime, and evening off-peak services an annoyance to shift workers. 
  • More cuts to the already heavily cut "Inner North" services, providing ongoing misery for Nundah, Toombul, Wooloowin, and Albion commuters which have had peak service frequency reduced from every 3 minutes to 15 minutes at times, and the added "fun" of overcrowded 3-car trains.  
  • No information on which services use overcrowded 3-car trains. 
  • Mistakes and inconsistencies found between the journey planner timetable and .pdf timetables. 
  • On the good side, the Inner North services (or lack of) are now sensibly shown on the Shorncliffe Line timetable. 
Politician spin (mainly from beleaguered Transport Minister Stirling Hinchliffe) has not helped the situation. Statements such as "the recent timetable has been less than optimal" doesn't resonate with those who have been suffering from the January 2014 timetable changes for nearly 3 years, such as passengers at Windsor not being able to fit onto some Ferny Grove Line services. Statements such as "the timetable will be more reliable and consistent" doesn't resonate well with those whose services have been axed, lengthening their commute and waits for trains. Different timetables for Fridays is not consistent in the slightest! Statements such as "we are still running more trains than before the Redcliffe Peninsula Line opened"doesn't resonate well with people who use every other train line, who have only seen services reduced.

QR's ongoing lack of train and driver issues, and the resulting Interim Timetable Mk2 will provide a summer of misery for many commuters in SE Queensland. Whilst the seeds of this problem were clearly sown by the previous ousted LNP government, the current ALP government has handled this situation badly with un-truths and spin. To regain any trust in SE Queensland's rail network, the state government, QR, and TransLink need to:
  1. Improve customer information and transparency regarding the new Interim Timetables Mk2 - which services have been cancelled, and which services are 3-car?
  2. Inform customers when the October 2016 timetables will return in full.
  3. Inform customers of when they will receive any financial compensation. 
  4. Inform customers of when the overcrowded 3-car services on the Shorncliffe, Ferny Grove, and Cleveland Lines will be resolved by the introduction of New Generation Rollingstock trains.
  5. Inform customers of when the NGR and extra drivers will allow for long awaited (since 2014) improvements to the timetables, such as extending the pm peak Cleveland Line express services, and improving off-peak services on the Springfield, Ipswich, Caboolture, and Redcliffe Peninsula Lines. 
Right, now where is that car showroom? As I've had enough of trains.

Interim Timetables Mk2:

Sunday, October 30, 2016

QR's Cancellation Catastrophe - Analysis

As BrizCommuter's readers (and anyone not living under a rock for the last few weeks) will be aware, both Queensland Rail (QR) and the commuters who use QR's train services are having a rather hard time of late. This is primarily due to lack of trained drivers since the Redcliffe Peninsula Line opened in early October 2016, but also due to an ongoing lack of trains which has been an issue since January 2014. This has in the last few days, caused heads to roll including the CEO and Board Chair of QR. It has also caused massive political damage to the otherwise "ticking along" Palaszczuk ALP government, as well as a huge loss of commuter confidence in QR.
Axed train services
So what are commuters unhappy about?
  • For three weeks post-Redcliffe Peninsula opening, there we up to 100 cancellations per day, often at short notice causing angst to commuters who could no longer rely on trains turning up. Many commuters were unhappy about cancelled or overcrowded trains, resulting in commuters being late to work, education, appointments, or picking up children from daycare. 
  • An interim timetable was introduced last Tuesday, with between 30 to 50 trains axed per weekday. Poor communication of changes, confusion with different timetables for Mon-Thu and Friday, and overcrowded services either side of cancelled trains (sometimes 3-car unit trains). 
  • Despite the interim timetable, further cancellations have occurred, including a considerable number of cancellations on Sunday 30th October. 
  • Poor reliability of outbound Redcliffe Peninsula Line services due to signalling, driver training, timetable, and poor track layout at Kippa-Ring. 
  • Minor late running of many lines through the CBD, due to additional "Inner North" services from Northgate to CBD pushing the limits of signalling and track capacity.
  • Political fallout from the reduction in frequency at Nundah, Toombul, Wooloowin, and Albion due to Caboolture and Redcliffe Peninsula Lines running express through these stations. These services are still missing off the Shorncliffe Line timetable. 
  • Ongoing overcrowding on Ferny Grove, Shorncliffe, and Cleveland Lines due to running of 3-car units in the peak period due to lack of trains. 
  • Ongoing sub-optimal timetables on many lines (e.g. early finish of evening express services on Cleveland Line) due to lack of trains and drivers.
  • Infrequent (30 minute gap) counter-peak and off-peak services on the Ipswich, Springfield, Caboolture, and Redcliffe Peninsula Lines.   
So what are the issues behind the "perfect storm" for QR?
  • Bligh ALP government failed to order additional SMU 260 series trains (which ceased production in 2011), against QR's advice.
  • Newman LNP government delayed order of New Generation Rollingstock (NGR) trains, reduced order from 100 to 75 trains, and made design decisions that have delayed the introduction of the NGR trains into service. 
  • Under the Newman LNP government, around 50% of driver trainers were allegedly made redundant or demoted. There was also a recruitment freeze, despite requirement for more staff to run planned improved trains services. 
  • Whilst under the Palaszczuk ALP government, driver recruitment re-started, the lack of driver trainers, and more than 12 months required to train drivers was an achilles heel in training enough drivers.   
  • Drivers unable to be properly trained on the Redcliffe Peninsula Line until only a week before opening. 
  • Change to rosters to allow a 20 minute break every 2.5 hours, and limits of 12 straight days working in a row reduced staff availability. 
  • QR had an unrealistic/incorrect estimation of staffing requirements. 
  • QR forged ahead with a full timetable (extending Petrie services to Kippa-Ring/Redcliffe) when realistically a shuttle service may have been more appropriate for the first few months. However, the latter would have caused political embarrassment due to poor services. A no win situation! 
  • Inexperienced QR Board. Maybe QR need BrizCommuter (or at least a knowledgeable commuter/public transport advocate) on the Board?
  • A Transport Minister either not on top of his portfolio, or being kept in the dark by QR. The average Rail Back on Track forum member knew more about what was going on that the Transport Minister! 
  • Legacy continuation of having two train crew (unlike Melbourne and Perth), and internal recruitment process from guards to drivers. 
Overcrowding on the Ferny Grove Line
What is the future looking like?
  • Unknown timeframe for when the axed services on the interim timetables will be returned.
  • Unknown timeframe for when there will be enough NGR trains to extend overcrowded 3-car services to 6-cars.
  • Unknown timeframe for when there will be enough NGR trains and drivers to improve peak services (e.g extend pm peak Cleveland Line expresses, additional "peak of the peak" services on many lines, etc).  
  • Unknown timeframe for when there will be enough drivers to improve off-peak services on Ipswich, Caboolture, and Redcliffe Peninsula Lines.  
  • No decision on the horizon for ordering more NGR trains - BrizCommuter estimates that 7 to 13 more NGR trains need to be ordered now!

Failures due to successive incompetent governments, from both sides of politics, as well as poor decision making by QR has created the catastrophe for train commuters in Brisbane and SE Queensland. Commuters are in the dark as to when things will improve, something which both QR and the state government need to reverse. Financial compensation for commuters also needs to be seriously considered due to lack of adequate service delivery. 

Political failure, thought-bubble ideas, and tit-for-tat games has also resulted in delays to Cross River Rail, failure of Brisbane's Bus Network reform in 2013, and ill thought out proposals such as the Brisbane Metro. Unless Brisbane's politicians have a serious kick up the posterior, then Brisbane's  public transport system will continue to be an embarrassment for SE Queensland residents and businesses.  

Monday, October 24, 2016

QR's Interim Timetables - Sardine Can Services

TransLink have provided a list of service cuts and alterations as part of Queensland Rail's Interim Timetable, discussed in the previous blog post. However BrizCommuter has taken it upon himself to warn commuters on which services may be overcrowded as a result of service cancellations. You could also call this a list of services which press photographers and media crew should turn up to observe ;-)

Note, this is not a complete list!

Tuesday - Thursday

  • 6:54am from Cleveland to Bowen Hills (passes through Buranda at 7:34am)
  • 7:03am from Springfield to Bowen Hills (passes through Milton at 7:39am)
  • 7:16am Kippa-Ring to City & Springfield (passes through Eagle Junction at 08:01am)
  • 7:35am Caboolture to City & Ipswich (passes through Eagle Junction at 08:16am) 
  • 7:54am Shorncliffe to City & Cannon Hill (passes through Albion at 8:22am)
  • 5:11pm Bowen Hills to Cleveland (passes through South Bank at 5:27pm) *
  • 7:17am Ferny Grove to Park Road (passes through Windsor at 7:39am)*
  • 7:32am Ferny Grove to Park Road (passes through Windsor at 7:54am) *
  • 7:35am Caboolture to City & Ipswich (passes through Eagle Junction at 08:16am) 
  • 5:31pm Bowen Hills to Springfield (passes through Milton at 5:42pm)

* denotes - likely to have most densely packed sardines commuters. 

Don't say BrizCommuter didn't warn you!

QR's Interim Timetables - Back to the 1990s?

The new QR interim timetable
Queensland Rail (QR) have announced their interim timetable with many service cuts, which will run indefinitely until they have enough trained drivers to run the existing timetables. This is due a combination of poor decision making from three successive Queensland governments (from both sides of politics), and poor planning within QR. This has resulted in insufficient drivers and trains to run the new train timetables since the opening of Moreton Bay Rail Link / Redcliffe Peninsula Line.

So what are the changes in the interim timetable?

Well for starters, there is a different timetable for Tuesday to Thursday, and Friday. This will confuse the hell out of passengers. Whilst there are no changes on Monday Oct 24th, there is no mention of what will happen next Monday.

Tuesday to Thursdays
  • More than 40 train services cut or altered. 
  • Early morning Cancellations on Ferny Grove, Shorncliffe, Inner North (Northgate), and Cleveland Line, resulting in 30 minute gaps - bad for shift workers!
  • Cancelled inbound am peak services on  Ferny Grove, Shorncliffe, Caboolture, Redliffe Peninsula, Beenleigh, and Springfield Lines - highly likely to cause overcrowding on following services!
  • Daytime off-peak cancellations on the Ferny Grove, Beenleigh, Springfield, Inner North, and Ipswich Lines, with gaps up to 60 minutes!
  • Cancelled outbound pm peak services on Ferny Grove, Ipswich, and Cleveland Lines. Cancellation of the  5:03 Bowen Hills to Cleveland express service will upset a lot of passengers.  
  • Cancelled evening off-peak services on Ipswich and Inner North Lines, with gaps up to 60 minutes. 
  • More than 50 train services cut or altered. 
  • Early morning cancellations on Ferny Grove, Inner North, and Beenleigh Lines - bad for shift workers again. 
  • Quite severe am peak cuts on Ferny Grove Line - very likely to cause full trains, leaving passengers behind at inner-Ferny Grove Line stations due to cancellation of 07:10am and 07:25am ex-Ferny Grove trains.  
  • Cuts to am peak services on the already recently cut Inner North services - passengers at Nundah and Toombul will be very unhappy.
  • Massive cuts to daytime 15 minute off-peak services on Ferny Grove, Cleveland, and Beenleigh Lines, and hour gaps on Doomben Line - back to 1990s era timetable?
  • Cuts to pm peak services  on the Shorncliffe, Springfield, and Cleveland Lines, including an unacceptable 30 minute gap for some inner-Cleveland Line passengers. 
  • Cancellation of some evening services to Northgate. 
  • Who knows???

The interim timetable is terrible for shift workers, daytime off-peak users, and some peak service changes will result in either unacceptable waits between services, or even overcrowded full trains leaving passengers behind (as will probably be observed on Friday at Windsor at 7:39 and 7:54 if any press photographers want to get some piccies).  The Friday timetable in particular takes Brisbane back to 1990s era timetables with 30 minutes off-peak. Passengers at Northgate and Toombul who have just had their peak train service cut by over 50%, will have even more train services cut.

It is very concerning that QR or TransLink have not specified an end date to this interim timetable.  Just when commuters were expecting service improvements due to the belated New Generation Rollingstock (NGR) trains coming online, it looks like they will have to wait even longer due to lack of drivers. This is bad news in particular for Cleveland Line users who have a bizarrely early finish to the evening express service pattern and subsequent overcrowding on following services - in fact the last express service has been cancelled as part of the cuts.

An increasingly common scene on QR's network
It is also concerning that it has been mentioned that further cancellations can be expected on top of the interim timetable service cuts for at least the next few weeks. This continues the uncertainty as to whether commuters will actually be able to get to work or appointments on time, or be able to pick top kids from daycare before it closes. It is totally unacceptable that passengers have to check TransLink's (often incorrect) website daily to work out how they can get to work by train and not be late.

With so many train commuters lives being messed around, this situation has destroyed confidence in QR, the State Government, and SE Queensland public transport network. Commuters are also unhappy that they have not been offered any compensation, with commuters just expected to "suck it up". BrizCommuter expects that a few commuters may even go back to driving cars to work due to this fiasco.

Interim timetable (well, list of service cuts):
BrizCommuter's list of services that may be overcrowded:

Addendum - Mon 24th Oct - 8pm

During BrizCommuter's two peak period commutes today, there were no announcements at stations or on-board trains. TransLink's social media channels (Facebook and Twitter) have at the time of writing, no mention of tomorrow's changes. QR only updated their social media channels during late afternoon. TransLink's list of service cuts has inaccurate information on following train services.

It is likely that the majority of commuters are unaware of tomorrows service changes, and quite a few commuters will be in for a shock when their expected train does not materialise tomorrow, and the following train is overcrowded. Even fewer commuters will be aware that the service changes on Friday are completely different from Tuesday to Thursday. It seems that QR and TransLink's poor customer information is making the interim timetable situation even worse.

Addendum - Wed 26th Oct - 6am

Unaffected train services were observed to much quieter than usual yesterday (Tue), though overcrowding was reported on some services as a result of the cuts, as well as the usual overcrowded services (on Ferny Grove and Shorncliffe/Inner North Lines). Maybe some passengers have given up on public transport due to this debacle? Amusingly, UBER were seen giving out $20 off vouchers outside South Bank station. 

Friday, October 21, 2016

Redcliffe Peninsula Line - Queensland Rail's Epic Fail

A rarely spotted Queensland Rail service.
The recent situation of cancelled trains on Queensland Rail's (QR) SE Queensland train network worsened today with the cancellation of around 100 train services today, and the evening closure of two train lines due to lack of train crew. After weeks of misery for commuters, QR finally came out from the woodwork and admitted fault for the situation. QR's CEO Helen Gluer has been quoted as saying:

“The performance of Queensland Rail since the new Redcliffe Peninsula line has opened has been unacceptable and from our customer’s perspective, totally unacceptable.

We know now that we had unrealistic assumptions on how much train crew we did need to run this new timetable.

This is my fault, this is Queensland Rail’s fault and we had unrealistic expectations on what crew we needed to actually run this timetable.”

QR are apparently 20 train crew short of what is required to run the current timetable, which also has issues with a lack of trains as well. So who is fault for this situation?
  • QR for lack of forward planning. 
  • The LNP Newman Government for sacking driver trainers and freezing recruitment, plus delays to the NGR trains. It is alleged that the Newman government was planning on privatising QR and was setting it up to fail.  
  • The ALP Palaszczuk Government for not undoing the staffing issues from the Newman Government, even with a 6 month delay to Redcliffe Peninsula Line.  
  • The ALP Bligh Government for not ordering extra previous generation trains. 
This is a classic example of the incompetence of three successive Queensland governments from both sides of politics, as well as poor planning by QR. This has resulted in Brisbane's train network being the laughing stock of Australia yet again. Insider sources are mainly pointing the finger at the LNP Newman government razor gang as the main source of this debacle. 

Is the situation going to improve soon? Sadly, things are likely to get worse. QR have announced that they will introduce an interim timetable until they can train enough new train crew, which could take a year! Expect cuts to peak services causing overcrowding and full trains, and expect 15 minute off-peak frequency to be cut back to "third-word" 30 minute off-peak frequencies. Don't expect any improvements to train services (such as later running Cleveland Line expresses) when enough NGR trains start running. BrizCommuter will blog on the interim timetable and associated service cuts when they are announced over the next few days.  

Maybe a free fare week, or huge cut in fares is required to compensate commuters? There is no question that Brisbane commuters are sick and fed up with the ongoing situation. 

Tuesday, October 18, 2016

How many more NGR trains does QR need?

QR's NGR Train
Queensland Rail's (QR) New/Next Generation Rollingstock (NGR) will, when taking into account replacing the ageing EMU and ICE trains, result in 27.5 more 6-car units compared to the existing train fleet. BrizCommuter looks at how many more NGR trains may be required on top of the current 75 train order. These includes what is required now to resolve overcrowding, and what will be required by the end of current NGR deliveries in 2018. Patronage growth as a result of the fare review, and newly opened Redcliffe Peninsula Line has been factored in.  Due to the non-public availability of passenger load information and working timetables (which show empty out of service trains), considerable guess work has been required which may decrease accuracy (in either direction).

The only extra infrastructure taken into account is the Coomera to Helensvale duplication. It is claimed in project literature that the Gold Coast peak and counter-peak service will increase by 2 trains per hour (tph), though BrizCommuter debates how this is actually possible given the limited tracks along the Beenleigh Line corridor. A request to the Coomera to Helensvale duplication project team has never been answered. It has been assumed that the extra Gold Coast Line services will prevent any increase in peak frequency to the Beenleigh Line.

It has also been assumed that maximum capacity of the mains tracks (Ipswich, Springfield, Caboolture, Sunshine Coast, and Redcliffe Peninsular Lines) is 20tph (train every 3 minutes), and the maximum capacity of the suburbans tracks (Ferny Grove, Shorncliffe, Airport, Doomben, Cleveland, Gold Coast, and Beenleigh Lines) is 22tph (train every 2.5 minutes, with one 5 minute gap every 30 minutes). Improved counter-peak direction service frequency (e.g. out of the City in the am peak, into the City in the pm peak) has also been evaluated, and as these services run slower than empty trains, the resulting requirement estimate for additional trains has also been factored in.

Additional off-peak services are not relevant to this article, as there are already sufficient trains for considerably enhanced off-peak services. Funding and sufficient train crew are the current restrictions for enhancing off-peak services.

Peak service improvement priorities
  1. Replace 3-car trains with 6-car trains, with priority based on crowding.
  2. Expand pm peak Cleveland Line express pattern services.
  3. Regular (8tph) pm peak frequency on Ferny Grove Line.
  4. Additional peak services based to reduce standees based on crowding (in particular peak of pm peak Ipswich, Springfield, Caboolture, and Redcliffe Peninsula Line services). 
  5. Regular (8tph) am and pm peak frequency on Gold Coast Line post-Coomera to Helensvale duplication. 
  6. Expand coverage of high-frequency peak services based on crowding.
  7. Expand 15 minute counter-peak service where possible across the network (in particular Ipswich, Springfield, Caboolture, Redcliffe Peninsula Lines). 
AM Peak
  • Estimated that there are 18x3-car trains in service (+/-2) = 8 to 10xNGR trains.
  • 1 extra late am express service on Cleveland Line = 1xNGR trains. 
  • 1 extra late am peak service in Ferny Grove Line (filling in 15 minute gap) = 0 to 1xNGR train  (may be formed from existing Bowen Hills terminating service).
  • 1 extra early am peak Northgate to CBD service, improved counter-peak service = 1xNGR train. 
  • No additional am peak Shorncliffe Line services (assumed insufficient track capacity). 
  • 3 extra Gold Coast Line am peak services (filling in 15 minute gaps) = 3xNGR trains. 
  • No additional Beenleigh Line services (assumed insufficient track capacity).
  • No additional Doomben Line services (assumed insufficient track capacity).
  • 2 extra Ipswich Line am peak services (expanding 6 min frequency), 15 min counter-peak = 2xNGR trains.
  • 2 extra Springfield Line am peak services (expanding 6 min frequency), 15 min counter-peak = 3xNGR trains.
  • 1 to 3 extra Caboolture Line am peak services (filling in 12 and 30 minute gaps), 15 min counter-peak = 2 to 4xNGR trains.
  • No additional Sunshine Coast Line am peak services (assumed insufficient track capacity). 
  • 2 extra Redcliffe Peninsula Line am peak services (early expansion of 6 min frequency, later expansion of 12 min frequency), 15 min counter-peak = 3xNGR trains.
  • 2 early am peak Airport Line services (filling in 30 minute gaps) = 2xNGR.
  • TOTAL = 25 to 30xNGR trains. 
PM peak
  • Estimated that there are 11x3-car trains in service (+/-2) = 5 to 7xNGR trains required.
  • 2 to 4 extra express services on Cleveland Line = 2 to 4xNGR trains required. 
  • 3 extra services (filling in 15 minute gaps) on Ferny Grove Line = 3xNGR required.
  • 2 extra CBD to Northgate service (extending combined 7.5 frequency), improved counter peak service = 1xNGR.
  • No additional Shorncliffe Line services (assumed insufficient track capacity).
  • 3 extra Gold Coast Line pm peak express services (filling in 15 minute gaps), 3 extra Gold Coast Line counter-peak services (filling in 30 minute gaps) = 6xNGR.
  • No additional Beenleigh Line services (assumed insufficient track capacity).
  • No additional Doomben Line services (assumed insufficient track capacity).
  • 1 to 3 extra Ipswich Line pm peak services (filling in 12 min gaps), 15 minute counter-peak services (filling in 30 min gaps) = 1 to 3xNGR.
  • 1 to 3 extra Springfield Line pm peak services (filling in 12 min gaps), 15 minute counter-peak = 1 to 3xNGR.
  • 1 to 2 extra Caboolture Line pm peak services (filling in 12 min gaps), 15 minute counter-peak = 2 to 3xNGR.
  • No additional Sunshine Coast Line am peak services (assumed insufficient track capacity). 
  • 1 to 3 extra Redcliffe Peninsula Line pm peak services (filling in 12 min gaps), 15 minute counter-peak = 2 to 4xNGR.
  • No additional Airport Line services (already every 15 minutes).
  • TOTAL = 23 to 34xNGR.
Up to 3 more NGR trains may need to be ordered now to manage a more optimal am peak service, and approximately 7 more NGR trains may need to be ordered now to manage a more optimal pm peak service. Given, the recent cancellations due to lack of train crew, it is also critical that sufficient extra train crew are employed and trained to allow the NGR trains to be used to their full potential.

If any more infrastructure projects are planned, or the implementation of ETCS signalling to allow for higher frequencies, then additional NGR trains to the numbers stated will need to be ordered, to allow for implementation into services before the infrastructure opens. The current lack of trains issue that has been ongoing since January 2014, is due to political ineptitude (from both sides of politics) and poor planning, and should never be repeated.

Addendum 19/10/16

Informed sources mention that QR's 20 year old SMU200 series trains have reliability issues, with some of the units out of service indefinitely. Replacement of these units would require an additional 6 NGR trains in addition to the recommended purchase of at least 7 more trains.

Tuesday, October 11, 2016

Queensland Rail's Cancellation Disgrace

Operational issue = not enough drivers
Updated Monday 17th October 2016

More than a fortnight ago BrizCommuter reported on Queensland Rail (QR) cancelling over 50 train services in one day, with little or no notice to waiting passengers. This was found to be due to there being a lack of drivers available, as a result of driver training on the new Redcliffe Peninsula Line. The situation has continued with more than 200 train services cancelled over the last few weeks. This unacceptable situation includes:

  • Daytime off-peak commuters on the Ipswich, and Springfield Line have had to endure waits of up to 60 minutes between train services.
  • Evening off-peak commuters on nearly all trains lines have had to endure waits of up to 60 minutes between services.
  • Services to Nundah and Toombul, already cut under the new timetables, have been cut even further due to cancellations. 
  • Services after full 3-car services cancelled, forcing passengers unable to board having to wait even longer. 
  • Very short notice of some cancellations (on TransLink's website and app). Surely even a few days notice can be provide?
  • Inconsistent or no information on Queensland Rail's social media. (Trying to hide something QR?)

The big question is, why do QR not have enough drivers (and/or guards) to cope with the driver training for the Redcliffe Peninsula Line? With the New Generation Rollingstock (NGR) trains and Redcliffe Peninsula Line being delayed by a year, and half a year respectively, you would have thought that QR would have plenty of time to have employed and train sufficient new train crew? Are Newman era cuts still affecting QR more than 20 months later? Why was the train line opened with insufficient drivers trained - political decision?

With the NGR trains expected to enter service in (very) late 2016, or early 2017, BrizCommuter is concerned that there won't be enough train crew to allow for driver training without cancelling even more train services. There may not even be enough drivers to allow for improved services (such as the urgently required extension to Cleveland Line pm peak express services) once the first few NGR units have been delivered.

BrizCommmuter would like there to be an inquiry into this situation, and for commuters to receive compensation (such a free travel day) as would occur in the UK in such circumstances. Brisbane's long suffering commuters expect better than the current contempt from QR and TransLink!

Thursday, October 6, 2016

Redcliffe Peninsula Line - What No Expresses?

Within a few hours of the Redcliffe Peninsula Line opening, commuters had already caught the terrible affliction known as "I want an express from my stationitis". For new BrizCommuter readers, below is the dictionary definition of "I want an express from my stationitis":

I want an express from my stationitis
1. Affliction in which commuters think that they should have a frequent express train service from their nearest station to home, to their nearest station for work.
2. Absolutely no regard for the fact that other people with different journeys also need to get to work.
3. Involves a lack of knowledge of how railways actually work.  

The Redcliffe Peninsula Line train services are an extension of the previous Petrie all stations services. The Caboolture Line, which it shares some tracks with, runs express from Petrie to Northgate saving 9 minutes. Both lines run express from Northgate to Bowen Hills (calling at Eagle Junction). saving around 5 minutes.

Due to the previous, and historic timetables, and some Caboolture Line services running from Nambour (or even Gympie), it was sensibly decided that the Caboolture Line services would continue to run express from Petrie to Northgate, and the Redcliffe Peninsula Line would serve all stations between Petrie and Northgate. During the busiest part of the am peak, both Caboolture and Redcliffe Peninsula Lines run every 6 minutes. This is a higher frequency than most other Queensland Rail (QR) Lines. It also should be noted that the average journey speed of Redcliffe Peninsula Line services is much faster than the Beenleigh and Cleveland Line which are of similar length (approx. 40km from Central). Despite the relatively high speed, and high service frequency, some Redcliffe Peninsula Line commuters are still asking why they don't have an express service?

Lets look at the constraints and of requirements of the Caboolture, Sunshine Coast, and Redcliffe Peninsula Line services (Sector 1):

  • These lines share a track pair between Northgate and the CBD, with a limit of a train every 3 minutes (20tph). 
  • These lines share 3 tracks between Lawton and Northgate, allowing for a peak express service on one track, a peak stopping/all stations service on the second track, and a counter-peak service on the third track. 
  • Express trains cannot overtake stopping trains on the same track, and express trains will catch up with stopping trains on the same track (also taking into account 3 minute train separation).
  • All passengers expect a high frequency train service and fast journey times (which can counteract each other). 
So if some Redcliffe Peninsula Line passengers want an express service what are the alternative options?
  1. Run Caboolture Line express, Redcliffe Peninsula Line express, and Petrie all stations services every 9 minutes. Outcome: more express services, but 33% reduction in service frequency at each station. This would likely cause overcrowding on Caboolture and Sunshine Coast services. Turn-back of trains at Petrie may be problematic.  
  2. Alternate Caboolture Line express, Redcliffe Peninsula Line all stations, Caboolture Line all stations, Redcliffe Peninsula Line express services, each running every 12 minutes. Outcome: operationally difficult, unreliable, would cause confusion, uneven train loadings, more overcrowding on some services.
  3. Caboolture Line services to stop at more stations, and Redcliffe Peninsula Line to stop at less stations between Petrie and Northgate. Outcome: slower journeys and more overcrowding for Caboolture and Sunshine Coast Line commuters. 
  4. Advertise that Redcliffe Peninsula Line passengers can (in am peak) change to Caboolture Line expresses at Petrie and get to work 3 minutes earlier. Note: this is already the case for those in the know! Outcome: debatable as to whether changing trains to save 3 minutes is worth it, risk of not getting seat after changing from Redcliffe Peninsula to Caboolture Line service. 
Realistically, there is no "golden bullet" solution, and it is unlikely that there will be any significant changes to the timetable, other than more 6-car trains, and increases in frequency from every 12 to 6 minutes during the am shoulder peak, and pm peak periods. ETCS signalling, plus more trains and train crew, may allow for a 20% increase in frequency. 

Significant improvements in the am peak will only be possible when Cross River Rail is eventually opened. Even then, due to track constraints, the service improvements may not make up the patronage increases over time. The Trouts Road Line from Brisbane CBD to Strathpine would allow for a 100% increase in service frequency on both the Caboolture, Sunshine Coast, and Redcliffe Peninsula Lines, but is not even a pipe dream. 

At the end of the day, the best way to get to work faster, is to live closer to your place of work!  

Tuesday, October 4, 2016

Redcliffe Peninsula Line - Winners, Losers, and the Incompetent

After more than 100 years of waiting (well, for the only person who lived that long), the Redcliffe Peninsula Line officially opened for regular service on Tuesday 4th October 2016. After the first day of operation, who are the winners, and losers from the changes to train services? Also, what has TransLink stuffed up this time?


  • Redcliffe Peninsula Line users - the obvious winners, are those who live along the new Redcliffe Peninsula Line. Lots of positive comments on Queensland Rail (QR) and TransLink's social media from users of the new line today. There were more than 2,100 boardings in the am peak, which is a great start. 
  • Commuters from North of Petrie - as outer Caboolture Line services now run express from Petrie to Bowen Hills (calling at Northgate and Eagle Junction), there are generally much faster journeys for passengers travelling on Caboolture and Sunshine Coast Lines north of Petrie.  Lots of positive comments on social media from these users - yes, even positive comments from the usually whinging Sunshine Coast Line commuters.   

  • Commuters from stations between Petrie and Northgate (excl.) - the Redcliffe Peninsula Line services are just extensions of the previous Petrie all stations services. Due to 2,100 extra passengers boarding trains from Redcliffe Peninsula Line stations, there were multiple reports of trains (in particular to the 6:46am from Kippa-Ring) being full and leaving passengers behind at stations south of Carseldine (incl.). It is unknown of any of services were dreaded 3-car trains. Whilst loads may balance out over the next few days, BrizCommuter is concerned about future chronic and long term overcrowding on these services, which was predicted by BrizCommuter many years ago. There may a more detailed article on this issue soon. 
  • Commuters from Nundah, Toombul, Wooloowin, and Albion - as Caboolture and Redcliffe Peninsula Line services now express past these stations, there has been a more than 50% reduction in train services at these stations.  As recently predicted by BrizCommuter the 6:54am and 7:09am 3-car services from Shorncliffe were overcrowded and busier than usual. There are extra Northgate services, but communication of these services has been poor (see the incompetent section below). Again, loads may even out, but the 3-car unit services are a concern until QR have enough trains, which won't be until at least early 2017. 
  • Passengers who now need to change trains - due to the new stopping patterns along the Caboolture Line corridor, there are a small number of inconvenienced commuters who have been quite vocal on social media. For example, a commuter from Lawnton to Toombul, or Nundah to Milton, would now have to change trains whilst previously it was a one seat journey. 
  • It is too early to say how many 6-car trains have been cut to 3-car trains. However, the 4:00pm Roma Street to Nambour train is already a known casualty of the QR's lack of trains, with overcrowding reported this afternoon (replaced with 5-car low seating capacity ICE train). 

Based on past experience, TransLink always have to stuff something up. This time, TransLink (and maybe QR) forgot to add the new Northgate to CBD services to any final .pdf or printed timetables. The new line map, shows the Shorncliffe Line now serving Nundah and Toombul.  So you would expect the Northgate to CBD services to be on the Shorncliffe Line .pdf timetable?
Nundah and Toombul on Shorncliffe Line
The new Caboolture and Redcliffe Peninsular Line timetables, also make a note to refer to the Shorncliffe Line timetable for services from these stations. So, again, you expect the Northgate to CBD services to be on the Shorncliffe Line .pdf timetable? 
"Refer to Shorncliffe trains..."
Unfortunately, this isn't the case. Whilst the Shorncliffe Line .pdf timetable shows the existing off-peak Northgate to CBD services, the new peak Northgate to CBD services (which alternate with most peak Shorncliffe services) are bizarrely not shown!
So where are the new Northgate to CBD trains?
Just to confuse passengers further, if you look in the html timetable on TransLink's website, the new services are shown under the Caboolture Line, despite the Caboolture Line services not stopping at these stations any more. 
Not the Shorncliffe Line html timetable
During the draft timetable consultation, the new Northgate to CBD services were shown on an Inner North Stations timetable. However, the final version of this timetable is not listed on the list of train timetables on TransLink's website. (The draft timetable can still be found if you go digging deep in the depths of the website). 
So no Inner North timetable then?
The failure of TransLink (and maybe QR) to add these new Northgate to CBD train services to the Shorncliffe Line timetable is completely incompetent. Queenslander!