Monday, January 22, 2018

Not Appy TransLink!

The MyTransLink app for smart phones was one of the few decent things that have come out of TransLink. It was easy to use, and generally popular with commuters. Unfortunately, TransLink implemented a major upgrade to version 2, and now the app is one of the worst smart phone apps that BrizCommuter has come across.

For example, previously if you wanted to find real time info for a (non-favourited) bus stop or train station it was really easy by searching the location on a map. Now, BrizCommuter can't even work out how to do this other than ignoring the search function (which tries to do a journey plan) and scrolling around the SE Queensland map until you eventually find the stop.

If you manage to work that out, you have to look at every train platform to get to the details. So instead of being able to for example view all Northbound services from Fortitude Valley, you have to look up individual platforms. How about timetables from Roma Street to Milton? You can't see both Ipswich and Springfield Line services together, even though they both serve the stations.
Almost as unpopular as QR! 
The app has also been reported to crash and freeze often, and has been getting loads of 1 star reviews on Google Play and Apple's App Store. BrizCommuter expects that many commuters have missed buses and trains due to time wasted trying to work out how to use the app to see when the bus or train was coming. Please TransLink, revert back to developing the old user interface. If you do need to change things, maybe review the software with actual public transport users first. Attention to detail on coding and debugging also helps! Apps need to be intuitive enough that users can work them out with no training or assistance.

No comments:

Post a Comment

All comments are reviewed before being published, and it may take a few days for comments to appear. If comments do not add to the conversation, or are just plain stupid, they will not be published.