Tuesday, September 19, 2017

TransLink's Information Fail (again)

Screen shot of TransLink's fail
Yesterday (Monday 18th September 2017), there were late night track closures through the CBD. TransLink advertised this closure as being from Corinda, Roma Street, Albion and Ferny Grove stations. BrizCommuter was travelling in from a late night Cleveland Line services, and planned to connect to a last bus from Roma Street, as based on TransLink's information trains were running to Roma Street. Right? Wrong!

Unfortunately, when the train arrived at Park Road, there was an announcement that the train terminated there, and passengers were to transfer to replacement buses to get to the CBD. This was the first time that the train passengers had been informed by the train guard of this service change. The extra time taken by the replacement bus to travel from Park Road to Roma Street, put onward bus and train connections into question. Thankfully, BrizCommuter just made his connection by seconds. Unfortunately, some of the other passengers forced onto the replacement bus were likely to miss onward bus connections (in one case the last bus of the night) and were furious at TransLink's information failure. 

The fact that TransLink can't get basic information right, such as the terminus for replacement services, is just another example of the chronic public transport failure in Brisbane. 

PS: BrizCommuter was also incorrectly told by platform staff at Park Road to not touch off at Park Road. If BrizCommuter had followed that advice, he would have incurred at $10 fixed fare. 

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