|The other go card reader was broken.|
BrizCommuter would not be surprised if many go card users have incurred fixed fares as a result of this issue. TransLink should automatically identify and refund affected customers. Failure to do so could be seen as de-frauding customers. This issue also opens up passengers to being fined by Transit Officers as the go card will not be on a "touched on" status during the journey. BrizCommuter is very concerned that this go card reader error is exposing passengers to both financial and legal risks.
The go card system is so unreliable and full of pitfalls that it could be described as being barely fit for purpose! It should be noted that BrizCommuter has extensively used RFID card systems in London, Melbourne, Hong Kong, and Singapore with no serious issues. Why does Brisbane always get it so wrong?