- Massive fare increases by under the ALP Bligh, and LNP Newman governments.
- Poor fare structure with no daily or weekly capping, introduced under the ALP Beatty/Bligh era.
- Unreliable go-card readers that often give "innocent" users $10 fixed fares.
- Chronic lack of trains resulting in overcrowded 3-car trains, and sub-optimal peak timetables - due to delays to NGR and lack of extra orders of 160/260 series trains - thanks to LNP Newman and ALP Blight governments's respectively.
- Infrequent 30 minute off-peak services across most of Queensland Rail's (QR) network.
- Sub-optimal peak frequencies with many 15 minute service gaps, especially in the pm peak.
- Rail Fail - "randomly" axed peak and off-peak services, confusing and "unusable" Friday timetable, hourly weekend timetables during holidays, poor reliability - started by driver recruitment freezes under the LNP Newman government, and handled badly by the ALP Palaszczuk government.
- Unreliable EMU trains breaking down left right and centre.
- Poor customer service and information by TransLink and QR.
- Un-integrated network with buses not feeding trains in Brisbane - TransLink's bus networks reform was abandoned under the LNP Newman government.
- Lack of pro-action in expansion of the rail network to meet new developments and population e.g. not extending the Doomben Line to Northshore Hamilton, lack of Gold Coast Line extension progress - both LNP and ALP to blame here.
Incompetence from both sides of politics in Queensland is the reason why rail patronage is currently not increasing. Sorting out the fares, having enough drivers and trains (note: not enough NGRs have been ordered) to maximise use of the existing infrastructure, as well as reforming the bus network would likely result in significant increases in rail patronage. But do either the ALP or LNP have the guts to properly sort out the mess? It doesn't look like it.
Additionally, the Salisbury to Beaudesert corridor and the Trouts Road (North East Transportation Corridor) Line cannot be built for passengers services until Cross River Rail has been built. Both would have massive effects on reducing road congestion and serving public transport black-holes. The Trouts Road line would massively speed up rail services and increase capacity from Caboolture and the Sunshine Coast. Unfortunately, an LNP MP has stated they would rather build a new road instead of building the latter, which would be a congested car-park from day one as it would funnel onto already congested roads.
Chronic political mismanagement in Queensland is the reason why Brisbane is such a mess when it comes to transport. At a time when Sydney, Melbourne, and Auckland all building new rail tunnels, Brisbane is again looking very backwards when the state opposition does't think that CRR is required.