After a bit of negative publicity, the Queensland Government and TransLink have finally released the extremely belated TransLink Tracker for 2011/12 Q4 (April to June 2012). Here is BrizCommuter's review:
Page 4/5 - As expected with the world's 3rd highest public transport fares, patronage has generally declined. Overall patronage for Q4 has declined by 1.08%. Q4 bus patronage has fallen by approx. 3%. Q4 train patronage however has increased by 1.7%, which is still below population growth. BrizCommuter would be interested to know if this a response to the improved peak services on the Caboolture and Ipswich Line from June 2011? Q4 Ferry Patronage has increased by 29%, but last years figures were a flood affected anomaly.
Page 5 - Again, due to the failed ALP policy of 15% fare rises driving public transport users back to using cars, the subsidy per trip has increased from $6.57 per trip to $6.72. It will be interesting to see if the "9 journeys then free" policy increases the subsidy even more in the next TransLink tracker (2012/13 Q1). It is time for a complete review of the fare structure to stop the rot.
Page 6 - Queensland Rail failed to meet reliability targets of 93.77%, with an on-time running statistic of 92.39%. Bus reliability figures continue to be inaccurate due to a laughable methodology. The totally unrealistic bus on-time running figure was 96.06%. Note: April Fools Day was indeed in Q4!
Page 7 - Customer complaints increased since the previous Q4. This is despite complaining to TransLink being a futile process. For example, BrizCommuter sent a text from TransLink to call back a customer service officer, but the number provided to call (TransLink call centre) couldn't be transferred to said person. Thus a message had to be left with the customer service officer by the call centre, to give BrizCommuter a call back, which was never received. Are TransLink taking the piss?
Page 8 - The percentage of trips using the go card trip increased marginally to 83%. Thus 17% of public transport users are still paying for hyper-inflated paper tickets. TransLink need to kill off paper tickets, which has already been achieved in Melbourne.
Page 9 - go card fixed fares have reduced significantly in the last year, but are still at an unacceptable level of 2.1% - that's more than 1 in 50 trips resulting in a $5 or $10 fixed fare! Fixed fare adjustments are at only 0.11% of journeys. This discrepancy is very concerning, meaning that a considerable number of fixed fares are not being claimed or refunded.
Page 13 - Part of the Customer Satisfaction section (please leave a comment if you have ever actually taken part in one of these surveys) is the now infamous "Affordability" statistic. This is now hovering around the 50% mark, which BrizCommuter thinks is quite generous.
Page 15 - There was an increase in train service km of 7.5% in the last year, attributed to the improved peak services on the Ipswich and Caboolture Line from June 2011. Bus service km improved by 5.8%, attributed to more high frequency routes. However, these service improvements still lag behind what would be expected from a 15% fare increase.
The 2011/12 tracker is available here:
Now, where is the 2012/13 TransLink Network Plan?