tag:blogger.com,1999:blog-6259450140022648201.post563485863672549263..comments2023-12-09T20:20:20.187+10:00Comments on BrizCommuter: NGR - Not Going RightBrizCommuterhttp://www.blogger.com/profile/06579844974945172195noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6259450140022648201.post-86947204338723962642017-07-11T10:49:35.700+10:002017-07-11T10:49:35.700+10:00So... what on earth do we do?
We have an aging r...So... what on earth do we do? <br /><br />We have an aging rail fleet that is under resourced (too few trains). We have an aging rail network that is constantly failing. We have an incident management system that has unresolved issues of lack of resourcing "out-of-business hours" (but during peak transit hours). We have incident management processes that are consistently ineffective. We have incidents repeatedly happening that all, including the minister, agree are unacceptable. We have increasing number of "police incidents" occurring, with no apparent proactive reaction (such as advertising about the impact of suicide on innocent drivers and passengers let alone public support for at-risk people). We have have no mention or planning for taking these considerations into account for commonwealth games. We have infrastructure going in that either is against prior recommendations and community consultation (G-Link phase 2), against requirement (NGR, rail lines/signaling issues).<br /><br />That's all before we even look at the basics, like timetables that make little sense, bus networks that are controlled by a different entity to all other public transport, and the introduction of novel "metro" vehicles where politicians can't answer a straight question as to what it even is. When asked "is it a bus" they point-blank refused to answer yes or no. <br /><br />QR can't organise consistent communication and messages within/from their staff.<br /><br />What do we do?<br /><br />My take:<br />1. Get better internal communication (communication is 2 way).<br />2. Ensure incident management available throughout the network for any time of operation. Incidents at 6pm are still affecting some peak passengers on some lines.<br />3. Begin "root-cause" analysis to identify what their principle issues are and start creating plans for addressing them.<br />4. Transparent and consistant external communication.<br /><br />There is so much more that needs to be done....Philip Leitchhttps://www.blogger.com/profile/10575105615763301952noreply@blogger.com